Pre-Payment Consumers Urged to Claim Energy Vouchers

09 February 2023 at 15:44:13

CNES is urging households with prepayment gas and electricity meters to claim their energy rebate vouchers.

Most households will have £400 automatically taken off their electricity bills in six instalments, or will have the money added to their accounts. However, those on traditional prepayment meters need the vouchers to get the discount

According to Advice Direct Scotland, around 1 in 5 households with prepayment gas and electricity meters have not redeemed their energy rebate vouchers.

Leader of CNES, Paul Steele said: "People are entitled to these rebates under the UK Governments scheme but those on pre-payment meters need to claim. There could be many reasons why 1 in 5 households haven't claimed rebates but at a time of high energy prices and during these winter months it is vital to do so."

Advice Direct Scotland has advised households to:  

• Check unopened mail, in case the vouchers have been missed.
• Check with energy suppliers, using contact details found on bills, statements, and official websites.
• Contact energyadvice.scot if there are any difficulties getting through to suppliers or resolving issues. The team can be contacted on 0808 196 8660 (Monday to Friday, 9am-5pm), or through www.energyadvice.scot