Build a customer focused business

Date: Friday, 17 March, 2023 -
Start Time: 12:00
End Time: 14:00
Location: Online Event

What to expect from this webinar

Did you know that a returning customer will typically spend more than two thirds more with your business than a brand new one?

Did you know that retaining just 5% of your customer base can give an increase of over 20% in profits for your business?

Having an effective strategy in place for your business to deliver great customer service is critical for your business.

We will cover:

  • Why good customer service is critical for business growth
  • What are the essentials of delivering great customer service and how should this be delivered?
  • How to effectively manage different types of customers and their expectations
  • How, why, and when you should measure the service a business delivers
  • How to use the service provided to promote a business and enable growth

This webinar will be held on GoToMeeting.

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