Build a customer focused business
Date: Thursday, 14 July, 2022 -
Start Time: 14:00
End Time: 16:00
Location: Online Event
Address:
What to expect from this webinar
Did you know that a returning customer will typically spend more than two thirds more with your business than a brand new one?
Did you know that by retaining just 5% of your customer base can give an increase of over 20% in profits for your business?
Having an effective strategy in place for your business to deliver great customer service is critical for your business.
We will cover:
- Why good customer service is critical for business growth.
- What are the essentials of delivering great customer service and how should this be delivered?
- How to effectively manage different types of customers and their expectations.
- How, why, and when should you measure the service, a business delivers.
- How to use the service provided to promote a business and enable growth.
This webinar will be held on GoToMeeting.
